The Real Deal Since 1987
Our service department is a stand-alone part of our store and is larger in square footage than most of our competitor’s entire operations. This gives us the space required to stock most of the parts needed to repair your bike. With our extensive parts inventory, there’s rarely a need to special order parts which means you are back on the road or trail quickly.
We do make daily parts orders too, so our turn around on the rare special order item is done fast. Our technicians are factory trained at the United Bicycle Institute, Specialized Bicycle Components University, and Park Tool Tech Summits. They are also certified by manufacturers such as Giant, Scott, Mavic and Shimano. This means you can always be confident in the quality of our workmanship. Our dedicated technicians do only one thing, professionally service your bike. We do not have our technicians diverted from your repair by trying to order parts, build new bikes, sell new bikes, or answer sales calls; therefore, their complete attention is focused on fixing your bike right the first time.
We can handle all of your mechanical needs covering basic adjustments, custom wheel builds, shock absorber air canister service, electronic firmware updates, hydraulic disc brake bleeds, tubeless tire sealant checks, and even custom frame builds. We want to be your one stop shop, so be confident that we can handle all of your technical needs.
Lifetime Service Plan
Roswell Bicycles offers our #1 Comp Tune as a complimentary and unlimited service to the original buyer of every new bike purchased from us. There is no limit of times that you can visit and an appointment is never needed. Just bring your bike in and we will give you your complimentary #1 Comp Tune while you wait. Don’t be fooled by claims of “Lifetime Free Adjustments” without having the exact services spelled out and be aware of the specialty stores that can only offer a limited amount of service to back up their product. We proudly stand behind what we sell and are happy to keep your bike running well.
Our Service department is first come first serve. We will assess your bike on the spot and address the needs of the bike and add your bike to our repair schedule. You will be given a claim ticket with a repair estimate and an estimated pick up date.
If your bike needs more than basic adjustments, leave it with us and we will give you the best possible service at a great price. If you have any questions give us a call at 770-642-4057 or send us an email here .
