First, our service department is a stand-alone part of our store and is larger in square footage than most of our competitor’s entire operations. This gives us the space needed to stock all the parts needed to repair your bike. With our parts inventory there’s no need to special order parts which means you are back on the road or trail quickly.
Second, our technicians are factory trained at the United Bicycle Institute, Specialized Bicycle Components University, and Park Tool Tech Summits. They are also certified by manufacturers such as Giant, Scott, Mavic and Shimano. This means you can always be confident in the quality of our workmanship. Our dedicated technicians do only one thing, professionally service your bike. We do not have our technicians diverted from your repair by trying to order parts, build new bikes, sell new bikes, or answer sales calls; therefore, their complete attention is focused on fixing your bike right the first time.
Third, we have more dedicated service technicians than most of our competitor’s entire store staff. This allows us to make sure we can turn around your bike quickly and ensures the technicians are not rushed to keep up with the work.
Finally, we have a tremendous supply of state of the art bike specific tools and a professional heated bike wash station which utilizes green technology solvents.
For more details on our standard bike tune packages, check out the details below.
Lifetime Service Plan
Roswell Bicycles offers our #1 Comp Tune as a complimentary and unlimited service to the original buyer of every new bike purchased from us. There is no limit of times that you can visit and an appointment is never needed. Just bring your bike in and we will give you your complimentary #1 Comp Tune while you wait. Don’t be fooled by claims of “Lifetime Free Adjustments” without having the exact services spelled out and be aware of the specialty stores that can only offer a limited amount of service to back up their product. We proudly stand behind what we sell and are happy to keep your bike running well.
If your bike needs more than basic adjustments, leave it with us and we will give you the best possible service at a great price. If you have any questions give us a call at 770-642-4057 or send us an email here .